Browse our frequently asked questions below to learn more about our services and devices. Still can’t find what you’re looking for? Give us a call or send us a message—our friendly team is here to help.
Do I need to regularly check that my device is working?
What do the lights mean on my home digital base unit?
Will my home digital base unit work if there is a power cut?
Can I check my cellular signal strength if I move my home digital base unit?
Can I check my cellular signal strength on my GPS device?
What happens if my equipment develops a fault?
What is meant by a ‘hard fall’?
Can I wear a pendant/falls detector if I have a pace maker?
Do you track me with the GPS devices?
What happens if I cannot hear you or speak to you?
Can I talk through my home package accessory?
Can I talk through GPS devices?
Can I wear my accessory in bed?
What happens if I press my device or accessory accidentally?
What will happen if I press my button and I’m outside?
How is the ‘At Home’ alarm activated?
How are the GPS Watch/Out and About Package alarms activated?
Can I wear a pendant/falls detector if I have a pace maker?
Why do we ask for responder details?
How do I pay for my Care Technology Service?
What personal details do we require for the Care Technology service to start?
Is VAT charged on Care Technology?
Once I have ordered a package, do I own the equipment?
If my equipment has a SIM in it, who owns it and who pays the fee?
What are the benefits of the Care Technology Service?
What happens to my details if I no longer want the service?
How is the ‘At Home’ alarm unit set up?
Can I wear a pendant/falls detector if I have a pace maker?
