Support and FAQ

Support and FAQ


Our top 5 asked questions

Please send your query or call us (standard landline rates apply).


Device support

If you are unsure as to what package is right for you or you have a query as to what other equipment we can provide please view our packages or contact a member of our team.

Service Support

If any of the equipment supplied to you as part of your service stops performing correctly you can:

Contact us and we will attempt a remote resolution in the first instance. If a resolution is not achieved then we will send out replacement equipment. Unless the damage is caused by the user or 3rd party, this support service is not chargeable

If your base unit is functioning, you can press the button to call through for assistance. The monitoring centre will take the details and pass on the repair/fault query to our team to rectify the problem.

If non-urgent you can inform us of any problems via the website, by filling in the ‘Contact Us‘ form with as much detail as possible.

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