Credit/Debit Online Initial Payment: Pay for the initial first Quarter payment, plus setup fee and extras you may have selected, via Credit/Debit Card. Utilise the secure online payment service, which is processed immediately and gets your order on the way. This is followed by further Quarterly payments via our Direct Debit payment system (This form is emailed to you once you have completed your initial payment)

TECS equipment may be VAT exempt-able if you meet the criteria. For example if the service user has a progressive or chronic condition, which is non-improving, or is registered disabled then VAT is not chargeable. A VAT exemption form will need to be completed when you apply for our service. If you are unsure, please contact us for advice. You can also check the HMRC website link:
https://www.gov.uk/guidance/vat-relief-on-certain-goods-if-you-have-a-disability

No, the packages are rented from us, as are the extra pendants or falls detectors, however, the optional extra ‘KeySafes’ are purchased outright and owned by you.

Red Button’s Care Technology service gives the user immediate access to our friendly and highly-trained staff, with our TEC accredited monitoring partners who are there to help if you are unwell, feel unsafe or have had an accident or incident, 24 hours a day. We pre-agree with you how you want us to respond in different circumstances, for example, who we should call when you need assistance. If an ambulance is required, we will arrange this and keep in touch with you until it arrives at your location. Even if you never need to call us, just knowing we are there will provide reassurance and confidence, especially if you live alone or are worried about how you would cope if something untoward happened.

Yes we do, however, it is unfortunately only available in certain areas. You can either look at the map on our website for areas covered or call us if you are unsure.