Servicing FAQ's

Looking for answers, try our knowledge base below, and if you still have questions, contact us directly.

Ideally yes. It is recommended that the accessories are tested monthly to ensure they are operating correctly.

Pendant – press the button and when the operator answers just tell them ‘it is a test alert’ and they will log it as that for you.

Falls detector – do the same as the pendant, but additionally you may wish to test the auto-alert falls function (if so please follow the instructions that come with the falls detector)

The red light flashes when:

  • A call to the monitoring centre is in progress
  • There is a power cut
  • Someone has turned off or unplugged the power to your lifeline base unit

On some lifeline base units a green flashing light means that there could be a landline fault or that one of your other phones has been left off the hook.

Yes. Your lifeline base unit will still work as it has a battery back up which will power the unit for approximately 24 hours. (Please do not remove the batteries from your unit).

The unit will automatically call through to the control centre a short while after the power supply has been disconnected or if you have a power cut. This means you will be able to speak to the operator even though the electricity supply is switched off.

We would also advise that the lifeline base unit be plugged into the mains using a power surge protector. This will prevent any electrical surges from damaging the unit.

[Pendants/falls detectors have their own batteries so are not affected by loss of mains power].

If any of your equipment appears faulty you can either

a) contact our monitoring centre by pressing the lifeline base unit/accessory button and explaining the issue to them, this will be passed to us and we will contact you directly to either remotely triage the issue or arrange for a replacement to be sent out.

b) contact us directly via our freephone number

c) Contact us via the website enquiry form, giving as much detail about the fault as possible

No charge will be incurred for any servicing/replacement of rental equipment unless the fault or damage has been caused by you or a 3rd party. Lost equipment will be chargeable.

Any purchased extras will be under the standard 1 year manufacturer’s warranty, after which replacements etc will be chargeable.

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