General

Credit/Debit Online Initial Payment: Pay for the first quarter payment, plus setup fee and any extras you may have selected, via Credit/Debit Card. Use our secure online payment service, which is processed immediately and gets your order under way. This is followed by further quarterly payments via our Direct Debit payment system (This form is emailed to you once you have completed your initial payment)

We ask you to provide us with the following personal details:

• Name, address and telephone number (payee and/or service user)
• Relevant Medical details only
• Responder details, designated contacts who we can phone in case of an emergency
• GP details

Your personal information is held on a secure system and only used in an emergency. We will not share these details with anyone other than our service delivery partners, emergency services or your GP Surgery

We ask for responder details so that our monitoring centre can contact your designated family members, friends or neighbours if you require assistance, or there is an emergency. We will not contact your responders other than when we have received a call from yourself via one of our devices.

TECS equipment may be VAT exempt-able if you meet the criteria. For example if the service user has a progressive or chronic condition, which is non-improving, or is registered disabled then VAT is not chargeable. A VAT exemption form will need to be completed when you apply for our service. If you are unsure, please contact us for advice. You can also check the HMRC website link:
https://www.gov.uk/guidance/vat-relief-on-certain-goods-if-you-have-a-disability

No, the packages are rented from us, as are the extra pendants or falls detectors, however, the optional extra ‘KeySafes’ are purchased outright and owned by you.

Red Button’s Care Technology service gives the user immediate access to our friendly and highly-trained staff, with our TEC accredited monitoring partners who are there to help if you are unwell, feel unsafe or have had an accident or incident, 24 hours a day. We pre-agree with you how you want us to respond in different circumstances, for example, who we should call when you need assistance. If an ambulance is required, we will arrange this and keep in touch with you until it arrives at your location. Even if you never need to call us, just knowing we are there will provide reassurance and confidence, especially if you live alone or are worried about how you would cope if something untoward happened.

We ask you to provide us with the following personal details:

• Name, address and telephone number (payee and/or service user)
• Relevant Medical details only
• Responder details, designated contacts who we can phone in case of an emergency
• GP details

Your personal information is held on a secure system and only used in an emergency. We will not share these details with anyone other than our service delivery partners, emergency services or your GP Surgery

If you decide to cancel your service with Red Button we will delete your data in line with GDPR requirements.

Whatever package you choose will have been pre-assigned and setup by our technical staff prior to delivery – Essentially this a ‘Plug and Play’ device -for that reason installation is normally a very simple process:

The alarm unit can be located virtually anywhere in your home. You will need a telephone line with a modern phone socket and a power point close by. The Lifeline system uses the existing telephone line – you do not need another installed. Detailed installation instructions will be sent with the equipment. Our staff can be contacted if you struggle with the install to help talk you through it and online video links will be made available as additional help.

Digital packages have a mobile sim in them and do not require a landline, however, linking them with the home broadband (if available) as well is the most complete way to install them.

Yes we do, however, it is unfortunately only available in certain areas. You can either look at the map on our website for areas covered or call us if you are unsure. 

Ideally we would suggest you have two responders/key holders who live within 20 minutes of your home. However, we appreciate that this is not always possible. If you do not have a trusted friend or relative living close by that would be happy to be assigned as a responder/key holder, all we ask is that you have a key safe installed. This will enable authorised persons access to your home in the event of an emergency. We can arrange for a key safe to be supplied. Just select that option when you purchase your ‘Package’ in the checkout.

Yes you can. This is an excellent idea if you have someone else living in your home who may also benefit from an accessory or you would like another one handily placed in another location in the home for your convenience. If there is a second user in the home you just need to provide us with their details. Additional accessories are available in the check out, for a small additional cost, when you purchase your package. If you are an existing customer and require an additional accessory, then please contact us and we can arrange for one to be delivered to you.