How Red Button Helped My Grandfather - A Customer’s Story

At Red Button, we love what we do, and we take great pride in being able to provide help and support to those who need it most. Our telecare devices and 24/7 monitoring centre team not only help those who are most at risk but also provide reassurance and peace of mind to friends and families of those who are more vulnerable. 

We received feedback from a Red Button Customer, Mike, about his recent experience when his elderly grandfather had a fall. Mike got in touch and explained how the whole process worked from start to finish and how grateful he was that telecare services and Red Button were there to help his grandfather when he needed it. 

After Mike’s grandfather had numerous falls over the past 12 months, Mike and his family, together with their grandfather, decided a telecare solution would be a great help and support should he have another fall. Not only would telecare give the whole family peace of mind, but more importantly, it would ensure that his grandfather got the help he needed promptly.

Mike tells us more about his family story: 

“Last night, my grandfather, who lives alone, fell in his bedroom and couldn’t get up, so he called for help using his Red Button Falls Detector device that he was wearing around his neck.

The monitoring centre contacted both myself and my mother (another responder) following the alert. The first call was to say that an alert had been raised but that they couldn’t get hold of my grandfather and had subsequently called an ambulance. The second call was to confirm that they had made contact with my grandfather through the lifeline base unit, which was really reassuring for us to know. Following the calls from the monitoring centre, my mother asked a neighbour to check on my grandfather before the ambulance arrived. This helped to reassure my grandfather that help was on the way, and it also meant that we could speak to him to see how he was doing.

Thankfully my grandfather is all OK. He was grateful for the prompt help he received, and it’s been really reassuring for all of us as a family to know that he can get help when he needs it. 

After everything had been resolved, my mother mentioned that she had been on the phone to my grandfather just before his fall – and that she wouldn’t have expected to hear from him until the following day. If it wasn’t for the device, my grandfather could have spent nearly 12 hours on the floor, unable to move, and with no means to get help.”

Our team were there on hand to help Mike’s grandfather by making contact with him, notifying the family and arranging the appropriate medical support he required.