At Red Button Telecare, we take real pride in providing support to the people who need it most. Our telecare devices and 24/7 monitoring service are designed not just to help vulnerable individuals stay safe, but also to give their families peace of mind, knowing help is always just a button press away.
We recently heard from a customer, Mike, who shared his experience of how Red Button Telecare helped his elderly grandfather after a fall at home.
Mike reached out to tell us how our fall detector pendant and lifeline base unit helped his grandfather get the urgent help he needed. After a series of falls over the previous year, Mike and his family made the decision—with his grandfather’s agreement—to install a telecare alarm system to provide an extra layer of protection at home.
*”Last night, my grandfather, who lives alone, fell in his bedroom and couldn’t get up. Thankfully, he was wearing his Red Button fall detector around his neck and used it to call for help.
The monitoring centre contacted both myself and my mother as designated responders. The first call let us know that the alert had been triggered and that they hadn’t yet made contact with my grandfather—so they had called an ambulance.
The second call followed soon after, confirming that they’d managed to speak to him through the base unit. That was such a relief.
My mum then asked a neighbour to check in on him before the ambulance arrived, and we were able to speak with him to make sure he was okay.
Thankfully, he’s doing well. He was so grateful for the prompt response, and we as a family feel reassured knowing that he’s never alone in an emergency.
What’s really worrying is that my mum had spoken to him just before the fall and wasn’t expecting to hear from him again until the next day. Without the pendant, he could’ve spent 10–12 hours on the floor, unable to get help. This technology made all the difference.”*
Our monitoring team were able to act quickly—making contact with Mike’s grandfather, notifying the family, and ensuring that emergency support was sent without delay.
We’d like to thank Mike and his family for allowing us to share their story. Sadly, this isn’t an uncommon situation. But by sharing it, we hope other families will see just how valuable telecare support can be in helping elderly or vulnerable loved ones stay safe and independent at home.
If this sounds like a situation your family could relate to, get in touch with us. Our cost-effective, discreet, and easy-to-use alarm packages are designed to help people live independently—while ensuring help is always available, 24 hours a day.
I chose the GPS pendant because it’s lightweight and easy to wear both indoors and outdoors. It’s simple to use, quick to charge, and doesn’t feel bulky at all. What I really like is that it works wherever I go—not just at home. It gives me peace of mind knowing I can raise an alarm from anywhere if I feel unwell or have a fall.
