How Red Button Gave Me My Independence Back:
A Customer’s Perspective

Pictured: Dawn, a Red Button Customer

A telecare device can have a huge positive impact on you and your loved one’s life. We have installed over half a million personal alarm packages and have seen first-hand the reassurance and peace of mind they bring to many families throughout the UK. 

We sat down with Dawn, who lives alone, to hear all about her experience with Red Button and how it helped her when she had a fall in her home.

Q. How did you come to realise you needed a telecare system? 

“My children suggested it after I suffered a couple of falls at home. The telecare system meant I could always call for help even if there wasn’t a phone in reach.”

This is very common. It generally starts with a conversation with family members to discuss additional support. If you notice that one of your loved ones, perhaps a parent, grandparent, neighbour or partner, is struggling more than usual at home, it’s probably time to initiate a discussion. It’s important to discuss what additional support is available so they can live independently in their home. Check out some of our tips on how to approach the topic of elderly care.

Q. Why did you choose Red Button?

“They were a local company that gave a personal service. The staff were very kind and understanding and took the time to explain things in a way I could understand. I am not very technically minded, but the set-up was very straightforward, and they were always at the end of the phone if needed.”

Our dedicated and friendly customer support team will spend time asking the right questions to get the best alarm system or package for you or your loved one.

We know it’s a difficult decision but don’t worry, we are here to help.

Q. Which telecare systems did you choose and why? What requirements did you have?

“I went for the Digital Watch as it is unobtrusive to wear indoors and out. It is very easy to use and charge and looks a little like a smart watch. The watch can be used anywhere, not just at home. It has also been very useful to measure my heart rate when I was suffering with some dizzy spells.”

We want to ensure that our devices are discreet and compact to fit into your everyday life while providing peace of mind for you and your family. Our Digital Watch Package, which Dawn has chosen, has so many features, including a step counter and heart rate monitor as well as an inbuilt easy touch SOS button, which, when linked to our monitoring centre, can raise an alarm anywhere you go – be it indoors or outdoors. Our 24/7 monitoring centre will contact your emergency responders or emergency services as required. Additionally, with the GPS location function, they can pinpoint you accurately and direct responders to you quickly.

Q. How have Red Button Telecare systems helped you? 

“When I passed out in the bathroom early one Saturday morning, I pressed the alarm on my watch, and someone from the call centre called me immediately. I could speak to them through my watch, and they arranged to contact my family and arrange for an ambulance. They took care of everything so that I didn’t need to worry. It was also reassuring to have a caring voice at the push of a button as I lived on my own.”

We have a range of packages that work in different ways, so you can find a package to suit your lifestyle. Our Falls Detector Package or a Lifeline & Pendant Package can be purchased on a monthly or annual pricing plan from as little as 33p per day.

Q. Could you tell us how having this device has helped to reassure your loved ones?

“My family now know that if they are not available, help is still at hand whether I’m at home or out and about, allowing them the peace of mind to have a few days away or simply carry out their daily lives.”

Our call centre is open 24/7, even on Christmas Day, so you never have to worry about getting help at any time. We are here no matter what.

Q. How has this device impacted your life? 

“Having the watch always on me has given me more self-confidence to go out, especially as my mobility has started to decline and my balance has become worse. I am reassured that help is at hand 24/7.

I can wholeheartedly recommend Red Button. I wouldn’t be without my watch now. It’s one of the best decisions I made and has given me more self-confidence and independence.”

Being able to help Dawn (pictured above) to feel more confident and independent is exactly why we do what we do. Thank you so much to Dawn and her family for sharing their experience with us. Dawn’s situation is very common, and we often hear of families going through similar situations. Read more stories from Red Button customers. 

If you can relate to Dawn’s story and would like to learn more about how Red Button can help you, get in touch: 


T: 0800 0086277


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