How Red Button Gave Me My Independence Back:
A Customer’s Perspective

A telecare device can have a huge positive impact on you and your loved one’s life. We have installed over half a million personal alarm packages and have seen first-hand the reassurance and peace of mind they bring to many families throughout the UK. 

We sat down with Dawn, who lives alone, to hear all about her experience with Red Button and how it helped her when she had a fall in her home.

Q. How did you come to realise you needed a telecare system? 

“My children suggested it after I suffered a couple of falls at home. The telecare system meant I could always call for help even if there wasn’t a phone in reach.”

This is very common. It generally starts with a conversation with family members to discuss additional support. If you notice that one of your loved ones, perhaps a parent, grandparent, neighbour or partner, is struggling more than usual at home, it’s probably time to initiate a discussion. It’s important to discuss what additional support is available so they can live independently in their home. Check out some of our tips on how to approach the topic of elderly care.

Q. Why did you choose Red Button?

“They were a local company that gave a personal service. The staff were very kind and understanding and took the time to explain things in a way I could understand. I am not very technically minded, but the set-up was very straightforward, and they were always at the end of the phone if needed.”

Our dedicated and friendly customer support team will spend time asking the right questions to get the best alarm system or package for you or your loved one.

We know it’s a difficult decision but don’t worry, we are here to help.

Q. Which telecare systems did you choose and why? What requirements did you have?

“I went for the Digital Watch as it is unobtrusive to wear indoors and out. It is very easy to use and charge and looks a little like a smart watch. The watch can be used anywhere, not just at home. It has also been very useful to measure my heart rate when I was suffering with some dizzy spells.”