What happens if my equipment develops a fault?

What Should I Do If My Equipment Develops a Fault?

If you believe your telecare equipment isn’t working properly, you have a few options to get support quickly:

• Option A: Press the button on your base unit or accessory and let our monitoring centre know about the issue. They will alert our support team, who will either troubleshoot remotely or arrange a replacement if needed.
• Option B: Call our freephone support line to speak with our team directly.
• Option C: Fill out our enquiry form on the website, including as much detail as possible about the problem.

Important: We do not charge for replacing or servicing rental equipment unless the damage is due to misuse or third-party interference. Purchased equipment is protected under a one-year manufacturer’s warranty. After this period, replacements may incur a fee.