A telecare device can have a life-changing impact—not only for the person using it but also for their loved ones. At Red Button Telecare, we’ve helped protect families across the UK by installing hundreds of thousands of personal alarm packages, and we’ve seen firsthand the peace of mind these systems bring.
We recently spoke to Dawn, who lives alone, about how her Red Button GPS/GSM pendant gave her safety, reassurance, and independence following a series of falls.
“My children suggested it after I had a couple of falls at home. They were worried I might not be able to get help if the phone wasn’t nearby. The pendant meant I could raise an alert wherever I was—even if I couldn’t move.”
This is something we hear often. For many families, it starts with a caring conversation about how to make sure a loved one can stay safe and independent at home. Whether it’s a parent, grandparent, or neighbour, a telecare solution can provide vital support.
“They felt more personal than some of the others. The team were kind, patient, and explained everything really clearly. I’m not technical at all, but the set-up was simple, and they were always available to help.”
Our UK-based team is always here to help you choose the right solution. Whether it’s for yourself or someone you care for, we’ll guide you through the process—without jargon or pressure.
“I chose the GPS/GSM pendant because I didn’t want anything bulky. It’s easy to wear, works anywhere, and gives me real peace of mind when I’m out and about. It’s also simple to charge and use.”
Our GPS-enabled personal alarm pendant is compact, discreet, and powerful. It features fall detection, an SOS button, location tracking, and two-way speech—connecting directly to our 24/7 monitoring centre. Whether you’re at home or out shopping, help is always just a button press away.
“Yes—one Saturday morning, I passed out in the bathroom. I managed to press the pendant, and someone from the call centre spoke to me right away. They called an ambulance, contacted my family, and stayed on the line to reassure me. I didn’t feel alone, and they took care of everything.”
“My children now know that if something happens and they’re not available, help is still on the way. It’s taken a weight off their shoulders and allowed them to take holidays or go about their lives without constantly worrying.”
Our 24/7 monitoring centre is staffed every day of the year—including Christmas Day—so you’re never alone in an emergency.
“Having it with me all the time gives me the confidence to go out again. My balance isn’t what it used to be, and I feel safer knowing I can get help if I fall. It’s one of the best decisions I’ve made, and I wouldn’t be without it.”
Helping people like Dawn feel safe and confident in their daily lives is exactly why we do what we do. Her story is one we hear often, and we’re proud to be part of the solution.
If someone in your life could benefit from the same peace of mind, we’re here to help you choose the right package—simple, affordable, and designed around real lives.
We recently received feedback from a Red Button Telecare customer, Mike, who shared his experience after his elderly grandfather had a fall at home. Mike walked us through the full journey and expressed how thankful he was that Red Button Telecare was there when it mattered most.
